BCCD’S SUPPORTLINE

The BCC Distribution (BCCD) supportline is a separate department of BCC Distribution with the sole

function of supporting existing BCCD customers that have questions, concerns or issues with a BCCD

deliverable. A BCCD deliverable can include (together or separately) barcode hardware, data collection

related software, maintenance, and technical services sold.

Delivering One Stop Shopping for Hardware, Software, Services and Support!

Supportline is the one point of contact for the customer. The customers issue is delivered to the correct resource quickly and tracked until completion. Whether the call is for:

Technical questions on hardware/software

Software issues (PTFs)

Order tracking

Invoicing issues

Repairs/returns of hardware/software products (facilitate the process between the end user and the manufacturer).

When contacting BCCD’s supportline, please provide us with the following information:

Name

Company Name

Return telephone number and/or e-mail address

Description of issue (including model and serial number – if applicable)

Once contact is made with support, they will get back to you within 2 hours with a case number and/or a

resolution. Level 1 is a phone or e-mail resolution through BCCD. If Level 2 is need, BCCD will forward

the case to the appropriate technical entity that has the expertise needed for the specific product or software.

In the event where the fix to the product is not part of original deliverable, out of warranty or doesn’t have

valid maintenance, the supportline will forward a proposal to accomplish the fix. Most cost are solved in

Level 1.

The supportline can be reached via phone at (877) 770-SCAN x400 or via e-mail at supportline@bccdistribution.com

Contact BCCD for more information and pricing